OVERVIEW

Travelers passing through U.S. airports are often frustrated by the Transportation Security Administration’s (TSA) passenger and baggage screening process due to long, inefficient lines, occasionally poor customer service and inconsistent screening policies. The introduction of self-select lanes based on a traveler’s familiarity with the security process, however, is an example of improved efficiency in the TSA process.

U.S. TRAVEL ASSOCIATION POSITION

U.S. Travel believes TSA should take several steps to effectively reform its screening process. The organization must set overall screening technology standards and develop a risk-management philosophy that sets specific guidelines within which new technologies should be deployed. Such guidelines would allow for the development and introduction of next-generation screening technology, enhancing not only security but also efficiency for TSA and passengers alike.