Long delays and wait times for visitors at customs and entry points can discourage international travel to the U.S., which limits economic growth and job creation.

Quick Facts

Customs and Border Protection (CBP) officers are hardworking public servants who are the first line of defense to ensure security—they need support through greater accountability, additional hires, adequate resources and greater transparency to address problems with the current process. 

Recommendations

Increase efficiency at international airports

CBP should use automated scheduling technology, widely used in the private sector, and use part-time personnel to improve efficiency, reduce overtime and manage unexpected staffing shortfalls.

Improve metrics

Metrics should be established to process 80 percent of passengers within 30 minutes at primary inspection and all travelers within 45 minutes under normal circumstances. The adoption of specific standards would significantly enhance the entry experience and promote international visitation.

Expand the Global Entry program

Congress and the CBP should significantly expand the successful Global Entry program that expedites screening for pre-approved, low-risk international travelers. By removing known, low-risk travelers from the regular screening process, Global Entry enables CBP to focus resources on potentially riskier unknown travelers.

Quick Facts

  • 34

    overseas visitors to the U.S. needed to support one additional American job.
    1 out of 9 American jobs depend on travel and tourism.
  • $133

    B

    added to the U.S. economy in 2015 thanks to inbound int'l travelers
     Making it America’s number one service export.
  • 68.3

    M

    Number of "lost visitors" to the U.S. between 2000 and 2009
    The failure of the United States over the first decade of the new millennium to simply keep pace with the growth of international long-haul travel has resulted in the loss of 68.3 million potential visitors.

Research, News and Commentary on Customs and Entry Process

Roger Dow Commentary

International Visitors Are Crucial to President Trump’s Priorities

February 07, 2018

The hospitality industry has played a key role in launching the Visit U.S. coalition, which aims to work with the administration to reverse a recent decline in international visitation to America. 

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CBP Officer processes incoming passenger

Commerce Department Numbers Confirm Drop in International Visitor Spending Last Year

February 07, 2018

Following Tuesday’s release from the Bureau of Economic Analysis, the Visit U.S. Coalition reiterated its commitment to work with the Trump administration on reversing the decline. 

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Fixing Our Airports, Growing International Travel Are Crucial to Trump’s SOTU Priorities

January 31, 2018

The travel industry welcomes the president’s attention on the crucial topics of infrastructure, trade and national security—and knows exactly how to help him achieve his goals in these areas. 

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Trump’s Davos Opportunity

January 24, 2018

At the World Economic Forum’s annual gathering, POTUS has an excellent platform to tell the world that America is closed to terror, but open for business.

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CBP officer

Travel Industry Welcomes Senate Bill to Increase CBP Staffing

January 19, 2018

U.S. Travel Association Senior Vice President of Government Relations Victoria Barnes issued the following statement upon the introduction of S.2314, which would increase the number of of U.S. Customs and Border Protection officers at ports of entry. 

 
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The American flag, DHS flag, and Border Patrol flag flying high in McAllen, Texas.

U.S. Travel Urges Confirmation of Kirstjen Nielsen as Homeland Security Secretary

November 02, 2017

Nielsen’s experience with critical security issues will be key to implementing a balanced approach to travel facilitation. 

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