The U.S. Travel Association is a dynamic, mission-driven association committed to increasing travel to and within the United States. 

U.S. Travel offers excellent benefits and a friendly, supportive environment where individual contributions are highly valued and the collective goals of 1,100-plus member organizations are advanced. U.S. Travel seeks staff who are committed to creating excellent work and contributing to an equitable, diverse and inclusive workplace culture where staff model the internal values of drive, evolve, include, respect, and share daily. The office is conveniently located near Metro Center in downtown Washington, D.C.

U.S. Travel is hiring the following:

Manager, National Councils
Manager, Grassroots and PAC
Manager, Member Services
Senior Designer
Staff Accountant


Manager, National Councils

The U.S. Travel Association seeks a Manager, National Councils to join the Membership and Industry Relations team. This individual is responsible for initiating and managing the daily activities of the U.S. Travel Experience & Attraction Council (NCAE) and support the work of other councils and coalitions as needed. The incumbent will work with internal staff, boards and committees to accomplish outlined goals which include developing a plan, timeline and strategies. The incumbent also prepares agendas, materials and provide meeting support as well as coordinate new member programs as they develop.

This role is also responsible for various aspects of the Educational Seminar for Tourism Organizations (ESTO) programming and content development. This individual will work closely with the ESTO General Manager, ESTO Planning Committee, host city and state representatives and internal Meeting and Events Services, Communications and Marketing teams.

Essential Duties and Responsibilities:

  • Manage the daily activities of the U.S. Travel Experience & Attraction Council; support other councils as needed
  • Strategically work with National Council of Attractions and Experiences (NCAE), BODs to develop their program of work, execute the plan, timeline and strategies to reach Councils’ goals.
  • Work with internal staff, Council board members and committees/task forces to accomplish outlined goals.
  • Work with ESTO General Manager and planning committee to develop ESTO content
  • Responsible for management of online speaker system and ESTO website development and updates
  • Responsible for managing the development of the on-site collateral (digital and printed), working closely with marketing and ESTO team to develop
  • Provide on-site logistical support for ESTO as needed
  • Provide support for broader department initiatives and programs as needed
  • Travel to events as required

Competencies:

  • Teamwork: Demonstrating and promoting a spirit of cooperation within and outside work unit; working together toward a common goal; building good relationships with internal and outside work unit; building good relationships with internal and external contacts.
  • Communication: Conveying written and oral communications effectively; negotiating and mediating effectively; sharing information; listening attentively, and responding appropriately.
  • Initiative: Recognizing the need for action; confronting issues and taking appropriate action; pursuing an issue until the problem is solved.
  • Developing Staff: Training, coaching and counseling others continually to improve; developing capabilities through formal and informal training and coaching; developing backup capabilities; helping direct reports in their pursuit of career goals.
  • Problem Solving: Identifying problems affecting the work unit or U.S. Travel Association; taking early corrective action to avoid problems; generating new ideas and practical solutions.
  • Leadership: (for Directors and Above) – Influencing and motivating others to achieve a common purpose; developing and maintaining an atmosphere of trust and cooperation; demonstrating behavior consistent with the expectations communicated to others.

Qualifications:

  • Bachelor’s degree in a related field plus three to five years of work experience preferably in the travel industry or trade association
  • Excellent knowledge of Microsoft Office Suite
  • Familiarity with Adobe Creative Suite is a plus

To apply submit your cover letter, resume and reference list to careers@ustravel.org with “Manager, National Councils” in the subject line.

 


Manager, Grassroots and PAC

This position assists the Vice President, Political Affairs – PAC and Grassroots in managing the day-to-day activities of TravelPAC and U.S. Travel’s Grassroots program. Responsibilities include managing TravelPAC fundraising, prior authorizations, and events. This position will also manage grassroots campaigns and assist in advocacy outreach to U.S. Travel members and elected officials. Candidates should have strong collaboration skills, as this position will work closely with the Government Relations team as well as other key departments within the U.S. Travel Association.

Essential Duties and Responsibilities:

  • Assist with the planning and execution of TravelPAC fundraising events throughout the year during CEO Roundtables, board meetings, the summer auction and other industry events in coordination with the VP and EVP.
  • Coordinate robust prior approval campaigns to obtain authorization from U.S. Travel members.
  • Organize industry fundraising events with EVP and GR team that support the campaigns of U.S. Travel champions.
  • Assist with Aristotle 360 PAC Compliance Software data entry.
  • Assist in the development, writing, copyediting and distribution of the quarterly TravelPAC newsletter.
  • Facilitate day-to-day activities of U.S. Travel’s grassroots program to increase political education and involvement of U.S. Travel members and the travel industry.
  • Draft communications to advocates—including newsletters, action alerts and social media outreach.
  • Assist in the planning and execution of the annual fly-in event.
  • Manage updates to the advocacy website (travelcoalition.org)
  • Proactively explore new ways to amplify the travel industry’s voice.
  • Identify and track legislation or regulations that impact the travel community and recommend necessary level of support or opposition.
  • Compose, edit, update and transmit legislative advocacy documents such as issue papers, talking points, testimony, speeches and letters.
  • Monitor, attend and report on relevant hearings, briefings, and meetings.
  • Respond to the needs of U.S. Travel members, including unique or sector-specific demands.
  • Collaborate with internal teams to advance U.S. Travel initiatives.
  • Work with outside stakeholders, including consultants and travel industry lobbyists.
  • Be an effective collaborator and mediator who listens attentively, shares information and responds appropriately.
  • Build and maintain business relationships with key associations, think tanks and
  • Attend PAC events and other political and industry functions that often require attendance in early mornings or evenings.
  • Demonstrate and promote a spirit of cooperation within and outside work unit.

Competencies:

  • Teamwork: Demonstrating and promoting a spirit of cooperation within and outside work unit; working together toward a common goal; building good relationships with internal and outside work unit; building good relationships with internal and external contacts.
  • Communication: Conveying written and oral communications effectively; negotiating and mediating effectively; sharing information; listening attentively, and responding appropriately.
  • Initiative: Recognizing the need for action; confronting issues and taking appropriate action; pursuing an issue until the problem is solved.
  • Problem Solving: Identifying problems affecting the work unit or U.S. Travel Association; taking early corrective action to avoid problems; generating new ideas and practical solutions.

Qualifications:

  • Minimum of 5 – 7 years prior advocacy, PAC, and grassroots work experience.
  • Basic knowledge of FEC compliance is required.
  • Trade Association PAC experience is preferred.
  • Coding experience is preferred.
  • Skilled in advocacy for the travel and tourism industry would be considered a plus but is not required.
  • Understands the legislative process and has good political instincts.

If interested, please submit your cover letter, resume, and reference list to careers@ustravel.org.  Please type “Manager, Grassroots and PAC” in the subject line of your email. 



Manager, Member Services

The Manager of Member Services primary role is to create member value and increase membership.  The positions primary focus is on increasing Pillar and Sustaining membership, engagement, retention efforts, and general member support. Track’s member performance and ensures accurate records are maintained for all membership initiatives, along with optimizing the functionality of the database to meet the growing needs of the Association.

Essential Duties and Responsibilities:

  • Collaborate with VP member services to develop proactive, creative membership strategy to increase and maintain visibility and engagement with current and prospective members.
  • Manage, track, and coordinate all renewal activities, including recruitment and new member onboarding processes. Ensure workflows for campaigns are running as scheduled.
  • Develop membership promotional materials in collaboration with the marketing department.
  • Serves as primary contact for database projects.
  • Maintain database and perform data cleanup tasks as needed to ensure accurate records with information obtained through a variety of sources.
  • Detect, troubleshoot, and resolve database maintenance issues.
  • Coordinates with VP member services on dashboards and reports in Nimble AMS that monitor trends, engagement, and member activity.
  • Train team members on how to use the database in ways most relevant to their roles and responsibilities.
  • Maintenance of Online Event Calendar.
  • Assist with the day-to-day customer service support.
  • Other duties as assigned.

Qualifications

  • Bachelor’s degree preferred and/or 3-5 years direct experience working in membership sales and service for an association.
  • Database management experience with a strong preference for Salesforce/Nimble knowledge required.
  • Demonstrated ability to manage and maintain data with accuracy and thoroughness.
  • Ability to think strategically, take initiative
  • Excellent written/verbal communication skills, strong attention to detail, excellent project management techniques, customer service and advanced computer skills.
  • Ability to coordinate and administer multi-faceted programs and projects; multi-task and work independently and efficiently under deadline; maintain quality focus, work effectively with and gain input from various departments.

Desired Skills

  • Proficiency in Microsoft Office Suite, HTML, CSS, JavaScript, PhotoShop, InDesign, experience in creating surveys in Alchemer is highly desired.

If interested, please submit your cover letter, resume, and reference list to careers@ustravel.org.  Please type "Manager, Member Services" subject line of your email. 

 


Senior Designer

The Senior Designer will serve as the organization’s lead on all creative and branding activities. This role is responsible for executing the creative brand vision and providing primary design support across a variety of print and digital products and materials. The Senior Designer will work within a larger marketing and communications team to ensure all design deliverables are being met within the expected time period, while always pushing the creative boundaries to ensure all design products are reflective of the U.S. Travel brand – but presented in new, fresh ways. This position should provide efficiency and innovative solutions that continuously evolve the U.S. Travel brand and our events.

Responsibilities:

  • Develop innovative print and digital design for a wide range of assignments, including branding, social graphics, report and fact sheet layout, infographics, slide presentations, event collateral, signage, email templates, and website presentation.
  • Maintain and evolve our brand and visual design identity.
  • Strong eye for typography, photography and lay-out.
  • Drive the creative process from concept to final execution, through collaboration with key staff and stakeholders
  • Communicate the strategy, insight, or rationale for all visual creative work to internal teams
  • Work across the organization to manage a design project from start to finish
  • Provide proactive solutions and ideas for graphic content that further enhances U.S. Travel’s program of work
  • Ability to work interdepartmentally, manage multiple deadlines, and deliver projects with quick turnaround times

Competencies:

  • Teamwork: Demonstrating and promoting a spirit of cooperation within and outside work unit; working together toward a common goal; building good relationships with internal and external vendors
  • Communication: Conveying written and oral communications effectively; negotiating and mediating effectively; sharing information; listening attentively and responding appropriately.
  • Initiative: Recognizing the need for action; confronting issues and taking appropriate action; being creatively proactive offering ideas where they may not be assigned. Being an active contributor to projects where good design enhances the overall objective
  • Developing Staff: Working closely with other team members who can support design needs. Ensure team has the guidance, support and tools they need to enhance and provide support on design projects where needed
  • Problem Solving: Identifying design solutions and recognizing where creative should be updated or addressed; taking early corrective action where needed; generating new ideas and practical

Qualifications:

  • Minimum 8+ years experience as a graphic or digital designer
  • Expert knowledge of design software including Adobe Creative Suite (Photoshop, InDesign, Illustrator) and Sketch
  • Must thrive in a fast-paced environment and is a collaborative team player with strong interpersonal skills
  • Strong portfolio of impeccable design demonstrating proficiency in both digital and traditional media.
  • Attentive to small details and meticulous in execution
  • Strong understanding of web standards and latest web technologies, image optimization and cross-browser compatibility
  • Illustration and/or motion graphics experience a plus
  • HTML/CSS and Figma knowledge a plus

If interested, please submit your cover letter, resume, and reference list to careers@ustravel.org.  Please type “Senior Designer” in the subject line of your email. 


Staff Accountant

This position is responsible for reviewing all invoices for appropriate documentation and approval, coding and entering the invoices and all requests for payment into the accounting system in preparation for payment. Responsibilities also include for the preparation of schedules and reconciliations of accounts as they relate to duties.

Responsibilities:

  • Process account’s payable invoices, employee expense reports, requests for advances and other disbursement related vouchers and requests for payment.
  • Prepare vendor checks and other disbursements for processing including matching the check to the invoice, securing signatures and preparing the checks for mailing.
  • Respond to inquiries regarding accounts payable; research and resolve any discrepancies and issues.
  • Maintain vendor files including contact information, W-9s, electronic payment information, contracts, etc.
  • Reconcile selected general ledger accounts and prepares adjusting general journal entries as related to duties, to assist in the month-end close.
  • Prepare annual forms and work to ensure 1099 vendor maintenance.
  • Calculate DC use tax and assist with monthly return filing.
  • Maintain Fixed Assets database and monthly depreciation calculations.

Competencies:

  • Teamwork: Demonstrating and promoting a spirit of cooperation within and outside work unit; working together toward a common goal; building good relationships with internal and outside work unit; building good relationships with internal and external contacts.
  • Communication: Conveying written and oral communications effectively; negotiating and mediating effectively; sharing information; listening attentively, and responding appropriately.
  • Initiative: Recognizing the need for action; confronting issues and taking appropriate action; pursuing an issue until the problem is solved.
  • Developing Staff: Training, coaching and counseling others continually to improve; developing capabilities through formal and informal training and coaching; developing backup capabilities; helping direct reports in their pursuit of career goals.
  • Problem Solving: Identifying problems affecting the work unit or U.S. Travel Association; taking early corrective action to avoid problems; generating new ideas and practical solutions.
  • Leadership: (for Directors and Above) – Influencing and motivating others to achieve a common purpose; developing and maintaining an atmosphere of trust and cooperation; demonstrating behavior consistent with the expectations communicated to others.

Qualifications:

  • Associates or Bachelor’s Degree in Accounting
  • Minimum of 2 years work experience in an Accounting related role
  • Intermediate proficiency in Microsoft Excel required
  • Dynamics 365 Business Central is preferred but not required

If interested, please submit your cover letter, resume, and reference list to careers@ustravel.org.  Please type “Staff Accountant” in the subject line of your email.