WASHINGTON -

 U.S. Travel Association today released a study that found the United States ranks 17th out of 18 top travel markets in terms of global competitiveness, according to Euromonitor International. Decades of underinvestment and a lack of focus and coordination from federal policymakers caused the U.S. to fall behind, while other countries actively apply robust strategies to increase travel and grow economic output.

“U.S. officials cannot ignore the bold, decisive steps other nations are taking to advance and modernize their travel economies,” said U.S. Travel Association President and CEO Geoff Freeman. “The United States should aspire to lead the way into a new era of seamless and secure travel and capitalize on the many opportunities to grow this critical sector.” 

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U.S. Travel commissioned the study to better understand the slow recovery of international inbound travel to the U.S. and how the country can more effectively compete for global travelers in the coming decade.

While the U.S. is still the most desired destination for global travelers, it slid to third in total visitation (behind Spain and France). In 2023, it is estimated that the United States welcomed nearly 67 million international visitors—down from 79 million visitors in 2019 and only 84% recovered from pre-pandemic levels, which is far behind other competitors’ recovery rates.

U.S. global market share for long-haul travel declined from 5.4% in 2019 to 5.3% in 2023.

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Key Findings 

The study assessed 18 top countries for global travel (including the United States) across four weighted categories: 1) National Leadership, 2) Brand & Product, 3) Identity, Security & Facilitation and 4) Travel & Connectivity. The U.S. notably underperformed in the categories of National Leadership and Identity, Security & Facilitation. 

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National Leadership
The U.S. ranked last in terms of government leadership on travel-related issues and the strength of its national travel strategy. Most top markets have a minister of tourism; the U.S. has an Assistant Secretary of Commerce for Travel and Tourism position, but the role has not yet been filled or fully funded by Congress. The U.S. has few specific federal policies and little funding to increase inbound visitation.

Other countries like Canada have robust national strategies to boost travel spending, improve visitor experiences and highlight lesser-known destinations through key partnerships.

The U.S. scored highly in the travel promotion category thanks in part to the effectiveness of Brand USA and robust emergency funding provided by Congress in 2022. 

Brand & Product
The U.S. is a highly desired destination, with diverse products and a strong brand identity among international travelers. The World Economic Forum Safety and Security Pillar—which considers various factors such as the prevalence of violence and crime—was used to rank the safety category, placing the U.S. toward the bottom.

Identity, Security & Facilitation
Excessive visitor visa interview wait times, which approach an average of 400 days in top source markets, placed the U.S. last in this critical category. The U.S. also ranks unfavorably in terms of the number of countries it permits for visa-free travel, granting the privilege to only 42 nations—far behind the U.K., which allows 102 countries visa-free travel.

The U.S. ranked in the middle of the pack on biometric security screening capabilities, with only 36% of U.S. international airports employing both biometric entry and exit systems. The technology is severely underutilized compared to other nations, despite the fact that a majority of Americans are comfortable with biometric screening if it results in a more efficient air travel experience. 

Lengthy Customs wait times upon arrival into the United States, combined with an outdated domestic airport security screening process for many travelers, further resulted in poor rankings for security and facilitation. Meanwhile, there are clear examples of other countries evolving their security screening processes—like leveraging technology to remove liquid bans on flights—to be more efficient and globally competitive.

Travel & Connectivity
The U.S. ranks at the top of the global air connectivity network, serving as a major world hub for direct and connecting flights.

Economic Impact 

There is serious economic risk in failing to address inadequacies across the U.S. travel system. According to an analysis by Tourism Economics:

  • When a new daily international flight (Boeing 787-10) cannot be accommodated due to Customs and Border Protection staffing shortages, the U.S. economy loses up to $227 million per year. 
  • The inefficient aviation security screening process could deter American travelers from as many as three million domestic trips this year, resulting in spending losses of $7.4 billion
  • The U.S. risks losing 39 million visitors and $150 billion in spending over the next 10 years due to excessive visitor visa wait times. 

However, there are opportunities to facilitate growth.

  • In 2024, the U.S. could gain 2.4 million more visitors if the market were unconstrained by visa wait times.
  • Expanding the Visa Waiver Program (VWP) is also a significant tool in boosting competitiveness.
    • The five countries added to the program from 2008 to 2014 experienced a 52% gain in visitation to the U.S. over the first three years.
    • Visits to the U.S. from South Korea increased by 60% by its third year in the VWP and visits from Slovakia surged 70% over the first three years in the program. 

Seamless and Secure Travel Commission 

In conjunction with the new Euromonitor analysis, U.S. Travel today launched a solutions-oriented Seamless and Secure Travel Commission, chaired by former Acting Secretary of the U.S. Department of Homeland Security Kevin McAleenan.

The commission—comprised of former government officials and private sector experts—is tasked with creating a vision and making policy recommendations to modernize the travel experience, increase U.S. competitiveness and facilitate growth. The commission plans to release its policy recommendations in autumn 2024.

Confirmed commission members (as of January 11):

  • Kevin McAleenan, Former Acting Secretary of Homeland Security; Former Commissioner & Deputy Commissioner, U.S. Customs & Border Protection
  • Shawn Kinder, Global Corporate Development and Strategy Director, Ferrovial Airports
  • Stewart Baker, Former General Counsel, National Security Agency; Former Assistant Secretary for Policy, U.S. Department of Homeland Security
  • John Pistole, Former Administrator, Transportation Security Administration
  • Lucy Chadwick, Former Director General, International, Security & Environment Group, U.K. Department for Transport
  • Patty Cogswell, Former Deputy Administrator, Transportation Security Administration
  • John Sanders, Former Acting Commissioner & Chief Operating Officer, U.S. Customs & Border Protection; Former Assistant Administrator, Chief Technology Officer, Transportation Security Administration
  • Martha Bárcena Coqui, Former Mexican Ambassador to the United States
  • Michael Huerta, Former Administrator, Federal Aviation Administration
  • Seth Stodder, Former Assistant Secretary for Borders, Immigration & Trade Policy, U.S. Department of Homeland Security
  • John Holland Kaye, Former CEO of Heathrow Airport

“The U.S. can no longer sit out of the race to modernize travel,” said Freeman. “Today’s situation is decades in the making. It is time the U.S. government collectively gets serious about establishing a metrics-based plan to claim our spot as the top destination in the world, which will pay dividends for decades to come.”

Summary report here.
Full report here.


 

U.S. Travel Association is the national, non-profit organization representing the $1.2 trillion travel industry, an essential contributor to our nation's economy and success. U.S. Travel produces programs and insights and advocates for policies to increase travel to and within the United States. Visit ustravel.org for information and recovery-related data.

 

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Greg Staley

Senior Vice President, Communication

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