Long delays and wait times for visitors at customs and entry points can discourage international travel to the U.S., which limits economic growth and job creation.

Quick Facts

Customs and Border Protection (CBP) officers are the first line of defense in America’s national security efforts—and they’re often the first people international travelers interact with on their trips here.

U.S. Travel urges lawmakers to provide CBP with adequate funding so that they can properly screen international travelers and streamline the customs and entry process. 

Recommendations

Expand Preclearance

Preclearance operations vet travelers at approved international airports, reducing the workload for customs agents at U.S. ports of entry. CBP should continue to expand Preclearance to additional qualified airports.

Increase efficiency at international airports

CBP should use automated scheduling technology, widely used in the private sector, and use part-time personnel to improve efficiency, reduce overtime and manage unexpected staffing shortfalls.

Improve metrics

Metrics should be established to process 80 percent of passengers within 30 minutes at primary inspection and all travelers within 45 minutes under normal circumstances. The adoption of specific standards would significantly enhance the entry experience and promote international visitation.

Research, News and Commentary on Customs and Entry Process

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Biometrics at Work: Imposter Intercepted at Washington Dulles International Airport

August 23, 2018

U.S. Customs and Border Protection (CBP) Office of Field Operations intercepted an imposter at Washington Dulles International Airport using facial comparison biometrics—just three days after the airport implemented the state-of-the-art technology. 

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Friday Check-In | July 27, 2018

July 27, 2018

In this week’s Friday Check-In, we’ll provide updates from U.S. Travel’s summer Board of Director’s Meeting, discuss some recent policy activities in Congress and tell you what’s in store at our upcoming ESTO in Phoenix.

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Friday Check-In | July 13, 2018

July 13, 2018

In this week’s Friday Check-In, we share findings from our recent Travel Trends Index, provide updates on the National Parks Service funding bill and the upcoming ESTO event coming to Phoenix, Arizona.

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