Long delays and wait times for visitors at customs and entry points can discourage international travel to the U.S., which limits economic growth and job creation.

Quick Facts

Customs and Border Protection (CBP) officers are the first line of defense in America’s national security efforts—and they’re often the first people international travelers interact with on their trips here.

U.S. Travel urges lawmakers to provide CBP with adequate funding so that they can properly screen international travelers and streamline the customs and entry process. 

Recommendations

Expand Preclearance

Preclearance operations vet travelers at approved international airports, reducing the workload for customs agents at U.S. ports of entry. CBP should continue to expand Preclearance to additional qualified airports.

Increase efficiency at international airports

CBP should use automated scheduling technology, widely used in the private sector, and use part-time personnel to improve efficiency, reduce overtime and manage unexpected staffing shortfalls.

Improve metrics

Metrics should be established to process 80 percent of passengers within 30 minutes at primary inspection and all travelers within 45 minutes under normal circumstances. The adoption of specific standards would significantly enhance the entry experience and promote international visitation.

Research, News and Commentary on Customs and Entry Process

Friday Check-In

Friday Check-In | June 29, 2018

June 29, 2018

This week's Friday Check-In covers the Supreme Court’s decision relating to travel, the benefits of TSA Precheck, an update on the use of Biometrics at airports and more.

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Friday Check-In

Washington Addresses Key Travel-Related Issues

April 27, 2018

This week, the U.S. Supreme Court heard oral arguments on the case concerning the president's 2017 executive order banning travel to the U.S. by certain countries. 

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Friday Check-In

Key Issues Stand to Impact Travel

April 13, 2018

The National Travel and Tourism Office announced last week that it will suspend the release of overseas arrival data to the U.S. pending the resolution of a data collection issue.

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