WASHINGTON - Security lines and checked-bag fees are among the well-publicized headaches of air travel, but passengers’ No. 1 concern is flight delays and cancellations, according to a survey conducted by the independent firm ResearchNow for the U.S. Travel Association.

Security lines and checked-bag fees are among the well-publicized headaches of air travel, but passengers’ No. 1 concern is flight delays and cancellations, according to a survey conducted by the independent firm ResearchNow for the U.S. Travel Association.

An economic analysis of the survey results found that air travel hassles are taking their toll on the broader economy. Passengers' frustration with the flying experience resulted in 38 million avoided domestic plane trips in 2013. Although air travel has steadily increased since the recession, 38 million trips is a loss equal to eight percent of current air travel demand.

That suppressed activity had a significant downstream effect on travel-related businesses and the overall economy, including spending losses of:

  • $9.5 billion on airfare
  • $5.8 billion on hotels
  • $5.7 billion on recreation
  • $3.4 billion on food services
  • $2.8 billion on car rentals

The analysis found that cancellations and delays cost passengers themselves $8.5 billion in time lost, missed connections, and missed travel activity. The total hit to the U.S. economy: $35.7 billion.

"Whether it be for business or leisure, travel activity is indisputably terrific medicine for the U.S. economy," said U.S. Travel Association President and CEO Roger Dow. "One of our major aims is to help our leaders better prioritize travel-related policies that will get this country moving. This survey shows that modernizing our air travel infrastructure should be a top national priority."

For the question, "Which of the following are you most concerned about before taking a trip by air?" top responses from surveyed travelers were:

  • Delays/cancellations (39 percent)
  • Fees imposed by airlines for checked bags, seat assignments etc. (26 percent)
  • Safety (11 percent)
  • Security screening (8 percent)
  • No concerns (6 percent)

Dow said that a significant amount of congressional attention has been paid to air travel policy recently—specifically upon the issue of government taxes on airline tickets, which is the subject of competing bills in the House and Senate. But he noted that one percent of survey respondents listed government-imposed costs as their top flying concern—tied with "don't know" for dead last in response to that question.

"In other words, two bills in Congress are aimed at an issue that is named by about one in every 100 travelers as a central concern," Dow said. "Meanwhile, upgrades to air traffic control are a decade behind schedule, and airports are struggling just to keep up with maintenance, let alone expand so that capacity and economic activity can comfortably increase. The most recent global ranking did not place a single U.S. airport in the top 25. It is threatening our ability to compete."

Other notable results from the air passenger survey and analysis:

  • About nine out of 10 travelers said that in the past year, air travel has become either more of a hassle or stayed about the same.
  • 60 percent of air travelers say they would take an average of 2.6 more trips per year if air travel were made more efficient.
  • 91 percent of travelers say the overall cost of flying is a "very important" or "somewhat important" factor in deciding whether or not to purchase an airline ticket.
  • 92 percent support—and 68 percent "strongly support"—a proposed U.S. Department of Transportation rule that would require airline ticket sellers to display pricing with add-on fees included.
  • 81 percent feel that the overall cost of air travel has either "somewhat" or "significantly" increased in the past year. 16 percent feel it is about the same, and only one percent think flying is cheaper.
  • Asked which factor is most responsible for recent spikes in the cost of air travel, 31 percent said airlines reducing the number of flights; 25 percent said airline-imposed add-on fees; and 23 named jet fuel prices.
  • 91 percent list as either "very important" or "somewhat important" airport projects that enhance safety, security and capacity; reduce noise; and increase carrier competition.
  • Surprisingly, more than half of passengers (52 percent) said they would be willing to pay slightly more to fly if the extra cost funded projects that reduce delays and cancellations and improve the overall passenger experience at airports.

To address some of the major problems identified in the passenger survey, U.S. Travel proposes a number of key fixes:

  • For delays and cancellations: Make targeted federal investments in airport infrastructure and accelerate deployment of NextGen. Any associated fee increases must be rigidly structured so that 100 percent of the funds raised benefit travelers and travel infrastructure, rather than being general revenue raisers Congress may appropriate for unrelated purposes.
  • For airline fees:Improve transparency to make it easier for travelers to compare different flight options and budget for a trip.
  • For overall cost: Improve competition by expanding airports to add more flight options and improve competition.


Full results of the U.S. Travel air passenger survey are available to members of the media upon request. To arrange to receive the full survey results, contact Cathy Keefe (ckeefe@ustravel.org, 202.408.2183) or Jamie Morris (jmorris@ustravel.org, 202.218.3621). 


U.S. Travel Association is the national, non-profit organization representing all components of the travel industry. Travelers in the United States are estimated to spend $1.1 trillion in 2022 (still 10% below 2019 levels). U.S. Travel advocates for policies to accelerate an even recovery across the travel industry and restore economic and job growth for this essential contributor to our nation’s success. Visit ustravel.org for information and recovery-related data.



Cathy Keefe

Manager, Media Relations

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Jamie Morris

Manager, Media Relations

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